Equal Opportunities Learner’s Charter

Achieving equality of opportunity requires everyone’s involvement. We believe that fostering a positive approach to equality and diversity benefits our people, clients, and business partners. This involves encouraging everyone to embrace diversity and value each individual’s uniqueness. | Dr. Thu (Sue) Nguyen, CEO

Clueo Clinical is committed to ensuring that the admissions process will be open and transparent, and that no individual or group receives less favourable treatment by virtue of age, disability, economic status, faith, gender, marital status, sexuality, race, colour, and nationality, ethnic or national origin.

The following Learner Charter has been drawn up stating the standards of service you can expect to receive as a learner of Clueo Clinical

Using the Clueo Clinical’s Learning Management Platform you can expect:

to receive a highly quality learning experience
to be given equal opportunities and treated fairly
to be treated with courtesy
to have access to advice, guidance and support to ensure your choices are informed ones and that your learning needs are met
to learn in a healthy and safe environment
to be provided with timely and appropriate information on your progress
to have staff listen to any issues, suggestions or concerns you may have, and to respond in a relevant manner

In turn as a customer of Clueo Clinical we would like you to:

be fully committed to your course
treat our staff with courtesy
provide us with appropriate information to help us meet your learning and assessment needs
ensure that your behaviour contributes to a healthy and safe environment
abide by any rules specifically relating to online assessment
communicate issues, suggestions or concerns using the procedures outlined in your Student Handbook.

If for any reason you wish to make a formal complaint, then please access our formal complaints procedure on the website or email info@clueoclinical.com.

This policy has been approved & authorised by:

Name: Dr. Alberto Nicotra
Position: Chief Operating Officer
Date: 16/01/2025
Signature: Alberto Nicotra
Review date of Policy: 16/01/2025